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Profit & performance management for auto repair shops

Torvana is the AI platform that tracks shop data against goals, identifies the highest-value opportunities for improvement, and manages technician and advisor performance to grow your profit.

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Torvana AI

Hey — I'm Torvana AI. Ask me anything about your shop's numbers or your team. I'll pull the real figures, break down what they mean, and help you decide what to do next.

Demo is read only.

From goal to follow-through, Torvana keeps the shop growing.

Most systems stop after showing you a number. Torvana continues through prioritization, coaching, manager action, and the performance that follows.

01
Set realistic goals

Torvana uses recent performance to suggest realistic goals for the shop, each advisor, and each technician.

Billed hours

Labor hours billed to customers on closed repair orders.

How it's calculated: Add up the labor hours on every closed repair order. Only hours billed to the customer count. Unbilled diagnostic time does not.

Shop goal182 hrs

The shop goal is the week's total. Set each technician's own goal below.

Personalized technician goals
  • Marcus Reed48 hrs
  • Tyler Brooks47 hrs
  • Ian Fanning45 hrs
  • Bryson Howard42 hrs
02
Monitor performance

Torvana tracks every metric against the relevant goal and recognizes when a gap becomes a pattern.

Billed hours

Shop
WeekAugust 24–30, 2026
Billed hoursHit
180 hrs

vs goal 182 hrs

Trending up by ▲ 2.3% vs the prior week
TechnicianBilled hoursvs goalTrend
1. Marcus Reed50 hrsHit104%▲ 2.0% WoW
2. Ian Fanning48 hrsAhead107%▲ 2.1% WoW
3. Tyler Brooks47 hrsHit100%▲ 2.2% WoW
4. Bryson Howard35 hrsBehind83%▲ 2.9% WoW
03
Identify the highest-value opportunity

Torvana calculates the gross profit at stake behind each gap and brings the most valuable coaching priority forward.

Bryson Howard

Technician
WeekAugust 24–30, 2026
Billed hoursBehind
35 hrs

vs goal 42 hrs ▲ 2.9%

Trending up by ▲ 2.9% vs the prior weekBilled hours by week ·
04
Coach the right person

Torvana helps the manager prepare the conversation, then records the coaching, commitments, and next steps.

Torvana AI
What should I say to Bryson?
Say it straight, and keep the focus on the work, not blame:
Pulled Bryson's week and his coaching history
“Bryson, you billed 35 hours this week against a 42-hour goal. At 42 that is 7 more hours, $1,057 of labor at the shop's $151 effective labor rate. Let's look at three of this week's tickets where you did the diagnosis and see what was billed for that time.”
Bryson has not been coached on billed hours before. Under goal 6 of the last 6 weeks: the diagnostic time is the thread to pull.
When you've talked, log the 1-1 on Bryson's Coaching tab. I'll check next week whether his billed hours moved.
Message Torvana AI…

Demo is read only.

05
Track the result

Torvana shows you trends after coaching and reminds you when it's time to follow up.

Bryson HowardTechnician
Billed hours
Over goal
Trending up by ▲ 7.3% vs the prior week
· Billed hours are over goal

Torvana AI insights

  • Over goal for the first time in 6 weeks
  • Coached 3 weeks ago on flagging diagnostic time. Up every week since: 39, 41, then 44 hrs.
  • This week's 1-1 is logged. Follow-up due Monday.

The shop number shows the problem. Torvana finds the opportunity.

The shop missed its gross profit goal this week. Torvana shows you the reason and what to do about it.

Gross profitBehind
$39,418

vs goal $45,000

Trending down by ▼ 3.0% vs the prior weekGross profit by week ·
AdvisorGross profitGoalTrend
1. Jason Matthews$16,200Ahead$15,000▼ 4.3% WoW
2. Mike Thompson$14,794Hit$15,000▲ 3.1% WoW
3. Justin Phillips$8,424Behind$15,000▼ 10.0% WoW
Justin PhillipsAdvisor
Gross profit
Under goal
Trending down by ▼ 10.0% vs the prior week
Gross profit by week ·

Torvana AI insights

  • Under goal 6 of the last 6 weeks
  • $6,576 short this week, the biggest gap on the team
  • $31,344 of gross profit lost over those 6 weeks

Start with the right priority

Each manager sees where attention can create the most value—not another dashboard to interpret.

Walk into coaching prepared

Torvana brings together the performance history, relevant repair orders, and a practical behavior to address.

Keep the action moving

Torvana records what was coached, follows up with the manager, and monitors the performance changes.

Stay informed without taking over

Owners can see what managers are addressing, whether they followed through, and how the team is progressing.

Lead the business without living inside it.

Torvana works with your managers every week. You see what they acted on and whether performance improved.

1-1with Mike Thompson

Coached by Manager, Dan Willson

Sep 15, 2026

Manager's notes:

Working on close ratio. Went through three declined estimates from this week. Mike agreed to walk every customer through the priorities before the total, every ticket. Will follow-up next Monday.

Action

Torvana keeps the coaching conversation and agreed action visible, so you know who was coached and what they worked on.

Follow-upMike Thompson

Scheduled for Manager, Dan Willson

Sep 21, 2026

Close ratio

Mike committedWalk through priorities before the total, on every estimate.
Trend since coaching27%→32%

Follow-through

Torvana tracks what was logged and reminds managers when a follow-up is due, so the next step stays in focus.

Mike ThompsonAdvisor
Close ratio

Weeks following coaching

Result

Torvana tracks performance after coaching, so you can see what changed and where attention is still needed.

Built around the economics of auto repair

Torvana understands the roles, metrics, and relationships that determine shop profitability. It evaluates the shop, every advisor, and every technician in context—then translates performance into the next management action.

Shop performance

WeekSeptember 14–20, 2026
MetricActualGoalTrendLowest performer
Advisors
Repair orders100Ahead83▲ 23.5% WoWJustin Phillips (22)
Close ratio44%Behind50%▼ 3.0% WoWMike Thompson (27%)
ARO$1,163Hit$1,120▲ 8.7% WoWMike Thompson ($1,080)
Technicians
AWRO$2,661Hit$2,630▲ 24.7% WoWBryson Howard ($1,650)
Billed hours196 hrsAhead182 hrs▲ 5.9% WoWBryson Howard (44 hrs)
Effective labor rate$151Hit$160▼ 0.6% WoWBryson Howard ($82)

Performance flows in automatically

Torvana continuously reads your shop's numbers from Tekmetric.

Goals fit the shop

Torvana recommends achievable goals based on each shop’s recent performance.

Opportunities have a value

Torvana calculates the gross profit at stake behind meaningful gaps.

Coaching stays connected

Manager actions and employee performance remain linked over time.

Put Torvana to work for you.

Let Torvana find the next opportunity to grow gross profit, equip your managers to act on it, and keep you informed.

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